Got questions? We’ve got answers.
Feel free to contact us at Convention@isri.org.


What is the official venue for ISRI2024?

Mandalay Bay Casino & Resort
3950 S Las Vegas Boulevard
Las Vegas, Nevada

I’m not able to walk as much as I used to. How can I rent a scooter to improve my mobility around the convention center?

Scooters are available for rent at Mandalay Bay Resort’s concierge desk.


What are the dates and times of the ISRI2024 Convention & Exposition?

ISRI Governance Meetings take place Saturday, April 13 through Monday, April 15. These meetings are open to ISRI members only.

The ISRI2024 Convention & Exposition takes place from Monday, April 15 through Thursday, April 18.



ISRI Member/Nonmenber Registration Rate
How do I know if my company is an ISRI member?

To find out the member status of a company review the ISRI Member Directory or contact Membership@isri.org.

My company is not a member, can I receive the member rate?

Yes, if your company is eligible for membership, they can join ISRI by contacting membership@isri.org. Once the company joins, all company employees are eligible for the member rate, other ISRI2024 member-only benefits, and all the advantages throughout the year.

Does ISRI offer group discounts?

No, group discounts are not available.

How do I pay by check?

If paying by check, please register online and complete your registration up to the point of payment. Send your check, payable to ISRI, by mail or courier identifying all registrants covered by the payment to: ISRI2024 Convention and Exposition, PO Box 75245, Baltimore, MD 21275-5245. Note that checks are NOT accepted for payment onsite.

How do I pay by wire transfer?

As with checks, please register online and complete your registration up to the point of payment.

You can then wire funds – with fees prepaid – marking the payment with the name(s) of registrant(s). Please contact Eugene Angoue, Staff Accountant, at eangoue@isri.org or +1-202-662-8521 for more detailed instructions.

Why have I not received a registration confirmation or receipt?

When you register, the registration system automatically sends an email to the email address you provided in your registration. Please ask your IT expert to whitelist ISRI.org and Expotracker.net. You should also check your spam and clutter filters to ensure the email was not trapped before reaching your inbox.

If you are unable to find your registration receipt after these steps, please contact Convention@isri.org. Provide your name, company, address, phone, and email. We will research your registration to make sure it has been completed and, if so, will send a duplicate receipt.

How do I get my registration confirmation resent to me?

Please contact Convention@isri.org to request a follow up confirmation.

How do I register for the Governance meetings only?

To register to attend the Board of Directors and committee meetings, contact the meetings department at Convention@isri.org or call (202) 662-8555

How do I cancel a registration? Do I get a refund if I cancel my registration?

ISRI will provide a full refund for convention registration cancellations made prior to 11:59 p.m. Eastern US Time on March 11, 2024, minus an administrative fee. For registration fees of less than $500, the administrative fee is $50. For registration fees of $500 or more, the administrative fee is $100. For cancellations made after March 11, 2024, ISRI will provide a refund of fifty percent of the registration fee. All requests for refunds must be made in writing to Convention@isri.org on or before May 3, 2024. Click here to read ISRI’s complete cancellation policy.

I can no longer attend and would like to send someone in my place. How can I substitute another person for my registration?

To make a registration substitution please send the request in writing to Convention@isri.org. Please include in the email the following information:

  • original registration first and last name, company name, email address, phone number, and the original registration confirmation number.
  • substitution attendee’s first and last name, email address, and phone number.


Substitutions can be made at onsite registration, but please allow for extra time at registration as this transaction takes several minutes to complete.

I misplaced my badge; how do I get a replacement?

A misplaced badge or lost badge may be replaced by visiting the convention registration desk at Mandalay Bay Ballroom Foyer. The fee to replace a misplaced or lost badge is the applicable member or nonmember onsite registration rate.

Is there a children’s admission policy for ISRI2024?

Yes, children aged 2-16 must have a full conference registration to attend ISRI2024. Children not registered for the convention will only be given the opportunity to visit the Exhibit Hall after 2 p.m. each day. Children under the age of 18 must always be accompanied by a registered adult or guardian. Strollers are not permitted in the exhibit areas.

How do I register if I am a speaker?

Speakers will receive a confirmation letter directly from ISRI with guidelines on the speaker registration procedure. If you have questions, please contact Paula Pagano, ISRI Director of Education, at ppagano@isri.org.


Does ISRI have discounted sleeping rooms at any hotels in Las Vegas?

Yes, ISRI has secured a limited number of rooms with discounted rates available only to registered ISRI2024 Convention & Exposition guests. Rooms are first come, first served and available until the published deadline or sold out, whichever may occur first. See The official ISRI convention hotels

Mandalay Bay Resort and Casino
Nightly rates range from $205-$499 + taxes and local fees

Delano Las Vegas
Nightly rates range from $225-$499 + taxes and local fees

Luxor Las Vegas
Nightly rates range from $49-$199 + taxes and local fees

How do I make a reservation at an official ISRI2024 hotel?

Once registered for ISRI2024, your confirmation email will contain a link directly to the hotel’s reservation system and a phone number to contact if needed.

A limited number of rooms have been blocked at the hotels. Reservations need to be made no later than March 11, 2024, to be eligible for the discounted guest room rate.

Please be mindful and beware of individuals offering assistance booking hotel rooms. Many of these offers are not legitimate and attendees who have used them have found themselves without reservations when they arrive at the event. The only authorized location for booking hotel rooms at the special ISRI rates is through the ISRI convention website at http://www.ISRI2024.org.

Is there a limit to the number of rooms I can reserve?

Yes, as a registered attendee, you can reserve up to 3 sleeping rooms. As a paid exhibitor, you can register up to 10 rooms for your exhibit hall personnel.

Is there a resort fee for the official ISRI2024 hotels?

Yes, for Mandalay Bay Resort & Casino and for the Delano Las Vegas, a daily $25.00 resort fee plus the applicable tax is applied to each hotel room reservation. For all registered guests, the resort fee includes property-wide high speed wireless internet access (public spaces, meeting space and in-room), unlimited local and toll-free calls, airline boarding pass printing, and fitness center access for guests 18 years of age or older.

Yes, for Luxor Las Vegas, a daily $28.00 resort fee plus the applicable tax is applied to each hotel room reservation. For all registered guests, the resort fee includes property-wide high speed wireless internet access (public spaces, meeting space and in-room), unlimited local and toll-free calls, airline boarding pass printing, and cardio room access for guests 18 years of age or older.

Will I see a charge to my credit card from my selected hotel?

Yes, a deposit equal to one night’s stay will be charged to your card when making your reservations.

Can I cancel or change my hotel reservation?

Reservations can be cancelled or modified up to 72 hours prior to arrival. If canceling, any monies paid will be refunded to the original payment method.

I have more questions, who should I contact?

For any questions regarding your room reservation or the property, please contact the hotel directly.

I am a government employee, how do I receive the government room rate at an ISRI blocked hotel?

Contact any of the hotels within the ISRI room block directly to see if there is availability for the government rate. You may need to look outside of the ISRI contracted hotels to find this rate.



Delta Air Lines is pleased to offer special discounts for Institute of Scrap Recycling Industries.

Please click here to book your flights.

You may also call Delta Meeting Network® at 1.800.328.1111* Monday–Friday, 8:00 a.m. – 6:30 p.m. (EST) and refer to Meeting Event Code NM2ZQ.

*Please note there is not a service fee for reservations booked and ticketed via our reservation 800 number.

To make flight reservations online please click on discount code ZP23626696. MileagePlus members earn valuable miles for their travel when using the Meetings discount code. You may also call United Meetings Reservation Desk Monday – Friday at (800) 426-1122 for booking assistance.  Booking fees are waived for Meeting reservations. International customers may contact their local United Reservation Desk.



Southwest Airlines is pleased to offer ISRI Convention & Exhibition attendees discounted fares plus 15% bonus miles. To utilize the discount, book via SWABIZ using Company ID 99317735. Discount valid for travel 4/12/2024 to 4/21/2024.

Is there transportation from the hotels to the exhibit hall?

Fortunately, ISRI’s hotels and the Mandalay Bay’s South Convention Center hall are all connected and include an enclosed walkway. Shuttle service is not needed nor provided for the exhibit hall.


How do I obtain a letter of invitation for my visa application?

Depending on your citizenship, you may need a visa to travel to the United States to attend ISRI2024 Convention & Exposition.

Individuals requiring a visa must first purchase a convention registration. Once the payment has been processed, confirmation will be returned to the email address included on the registration form. If for any reason, you are unable to secure an appointment for a Visa or Visa approval, you will be refunded 100% of the convention registration fee paid.

Letters of invitation for ISRI2024 Convention & Exposition may be requested at the time you register and only after you paid in full. When registering you will have an option to select a Visa letter of invitation. Please be prepared to provide the following information:

  • First and surname as appears on passport
  • Nationality
  • Passport number
  • Passport date of issue
  • Date of birth
  • Gender
  • Passport date of expiration
  • Mailing address

For more information, you may visit the U.S. Department of State webpages:


What are the COVID policies in place at ISRI2024?

Safety is a core value at ISRI. This applies equally to your operations and all ISRI2024 Convention & Exposition events. Following CDC guidance and requirements set forth by the State of Nevada, masks are not currently required for individuals in indoor public spaces in Nevada. ISRI will continue to monitor CDC and state guidelines and requirements and update this site accordingly.


What is the dress code at the convention?

Attire is business casual and some attendees wear sport jackets or light sweaters in case the temperature in the convention center and exhibit hall is cooler than preferred. Closed toe shoes are required for individuals attending off-site manufacturing and yard tours.

What do I need to get into the exhibit hall and sessions?

You should wear your badge and carry a photo ID with you for all convention activities. Your badge allows event security to identify what events you are eligible to attend. Photo ID will be required at all ISRI-hosted events so you should always have it available.

Am I allowed to take photos in the Exhibit Hall?

Photography in the exhibit hall is limited. As a courtesy, please ask an exhibitor before taking photos of equipment and displays in their area. Photography is only allowed during the official open hours of the exhibit hall. Photography during set-up, breakdown, and after hours is strictly prohibited and can result in the loss of convention credentials.

If I receive an email solicitation from anyone claiming, they can sell me access to an authentic ISRI2024 attendee list is that legitimate?

Be aware of scams. ISRI does not sell attendee lists. Anyone claiming they have a list of attendees to this event and is selling it is not being truthful. If you are interested in seeing attendees, you can do so after registering by logging into the registration page and going to the Networking Center. ISRI Connect, the ISRI mobile app, will also have a list of attendees that will be available to those registered several weeks before the convention.

I want to promote ISRI2024 and my participation. Does ISRI have logos, graphics and marketing assets to use?


Please feel free to contact ISRI Monday through Friday; 8:00 am – 5:00 pm Eastern Time. Messages are responded to as quickly as possible though at busy times may take up to 48 hours.

Questions regarding Hotel Reservations, Modifications, Cancellations or Refunds contact the hotel directly. You may also contact the convention general help line at Convention@isri.org or (202) 662-8555.

Questions regarding Convention Attendee Registration, Modifications, Cancellations or Refund contact ISRI Convention at: Convention@isri.org or (202) 662-8555.

Questions regarding ISRI Membership contact: Membership@isri.org or (202) 662- 8500.

Questions regarding Sponsorship or Exhibits contact: Janesha Russell, Director of Business Development at jrussell@isri.org or (502) 409-2615.